Underwriting Assistant

Specialist-Risk-Group; Caerphilly; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Birthday half-day

Private medical cover

Life insurance

Income protection

Volunteer days

Job summary

Specialist Risk Group (SRG) is seeking a proactive Underwriting Assistant to support our Capulus team in the UK Motor Fleet market. You will help brokers and underwriting colleagues with day-to-day activity, delivering a friendly, high-quality service and building knowledge of motor fleet underwriting.

This role offers a hands-on start to a career in risk and insurance, with training as you handle policy documents, invoices, term changes, and workflow within internal teams.

Qualifications

• Strong commitment to delivering excellent customer service.
• Good PC proficiency, including Microsoft Word and Excel.
• Ability to work both independently and as part of a team.
• Comfortable adapting to changing priorities.

Responsibilities

• Provide administrative support to the underwriting team.
• Respond to broker and customer inquiries professionally and efficiently.
• Process policy documentation and invoices with accuracy.
• Handle term changes and adjustments.
• Collaborate with internal teams to support workflow and service delivery.

Skills

Customer service

Teamwork

Adaptability

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About the role

As our business continues to grow, we’re looking for a proactive and customer focused Underwriting Assistant to join our Capulus team. This is a great opportunity to build your technical knowledge, develop new skills and play an important part in supporting our brokers and underwriting colleagues within the UK Motor Fleet market.

You’ll support our experienced underwriting team with day to day activity, ensuring brokers receive an efficient, friendly and high quality service. Working closely with colleagues, you’ll help keep processes running smoothly while building your own knowledge of Motor Fleet underwriting.

What you’ll be doing

• Providing administrative support to the underwriting team.
• Responding to broker and customer enquiries professionally and efficiently.
• Processing policy documentation and invoices with accuracy.
• term changes and adjustments.
• Working with internal teams to support excellent workflow and service delivery.

Who we’re looking for

• Strong commitment to delivering excellent customer service.
• Good PC proficiency, including Microsoft Word and Excel.
• Ability to work both independently and as part of a team.
• Comfortable adapting to changing priorities.

What you’ll get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.