Underwriting Assistant

Specialist Risk Group; Caerphilly; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private medical cover

Life insurance

Income protection

Volunteer days

Job summary

Specialist Risk Group is seeking an Underwriting Assistant to join the Capulus team in the UK Motor Fleet sector. This role focuses on supporting brokers and underwriting colleagues, providing efficient, friendly, high-quality service while building your technical knowledge.

You will handle day-to-day activities, process policy documents and invoices, and collaborate with colleagues to maintain smooth workflows and continuous improvement in the underwriting process.

Qualifications

• Strong commitment to delivering excellent customer service.
• Good PC proficiency, including Microsoft Word and Excel.
• Ability to work both independently and as part of a team.
• Comfortable adapting to changing priorities.

Responsibilities

• Providing administrative support to the underwriting team.
• Responding to broker and customer enquiries professionally and efficiently.
• Processing policy documentation and invoices with accuracy.
• Term changes and adjustments.
• Working with internal teams to support excellent workflow and service delivery.

Skills

Customer service

Microsoft Word

Teamwork

Adaptability

Tools

Excel

PC proficiency

Job description

Who are we?

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About The Role

As our business continues to grow, we’re looking for a proactive and customer focused Underwriting Assistant to join our Capulus team. This is a great opportunity to build your technical knowledge, develop new skills and play an important part in supporting our brokers and underwriting colleagues within the UK Motor Fleet market.

You’ll support our experienced underwriting team with day to day activity, ensuring brokers receive an efficient, friendly and high quality service. Working closely with colleagues, you’ll help keep processes running smoothly while building your own knowledge of Motor Fleet underwriting.

What you’ll be doing

• Providing administrative support to the underwriting team.
• Responding to broker and customer enquiries professionally and efficiently.
• Processing policy documentation and invoices with accuracy.
• term changes and adjustments.
• Working with internal teams to support excellent workflow and service delivery.

Who we’re looking for

• Strong commitment to delivering excellent customer service.
• Good PC proficiency, including Microsoft Word and Excel.
• Ability to work both independently and as part of a team.
• Comfortable adapting to changing priorities.

What you’ll get

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.