Client Support Administrator

Age UK; Norwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Age UK in Norwich recruits for a client support role within our Advice line. You will provide telephone customer service, handle administrative tasks, and work with older people and professionals to understand needs and connect them to the best local services.

These duties require empathy, clear communication, and the ability to assess risk and offer appropriate guidance in crisis situations. Training will be provided.

Qualifications

• Telephone customer service experience is desirable.
• Administration and data entry skills for client records.
• Ability to assess needs and advise on local services with empathy.

Responsibilities

• Serve as a front-line contact for older people and professionals via the Advice line.
• Record information accurately and manage administrative tasks related to referrals.
• Collaborate to understand client needs and guide to appropriate local services.

Job description

This role is part of the front-face of the charity, supporting older people and professionals to access information and services they need. As part of the Client Support Team, this role includes telephone customer service and administration for the charity, collaborating with clients to understand their needs and guide them to the best local services.

Our Advice line is a critical part of our charity services, often the first access point for our clients, many of whom are vulnerable and in crisis. Understanding needs, and supporting and guiding is a key skill needed.