Client Services Officer - Front Desk & Support

Bradford and Airedale Citizens Advice & Law Centre; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Bradford and Airedale Citizens Advice & Law Centre is seeking a Client Services Officer to be the first point of contact for clients across face-to-face, telephone and digital channels. You will support drop-ins, process referrals and ensure data is entered accurately while maintaining confidentiality.

The role requires a friendly, flexible approach and the ability to manage a varied workload. Training will be provided, and you will work within a busy, client-focused team to deliver high-quality

Qualifications

• Minimum 1 year of administrative work experience.
• Experience handling confidential information.
• Experience dealing with clients across multiple channels.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide a professional and welcoming reception-based service across all entry channels.
• Explain service delivery processes and manage waiting times.
• Process referrals and maintain accurate data in databases.
• Signpost clients to appropriate organisations.
• Maintain tidy reception and stock of leaflets and information.
• Maintain confidentiality at all times.
• Liaise with external agencies and colleagues.

Skills

Administrative experience

Typing speed 65 wpm

Customer service

Confidentiality

Data entry

Education

Legal Secretary qualification (ILSPA/CILEx)

Job description

Bradford and Airedale Citizens Advice & Law Centre is seeking a Client Services Officer to be the first point of contact for clients across face-to-face, telephone and digital channels. You will support drop-ins, process referrals and ensure data is entered accurately while maintaining confidentiality.

The role requires a friendly, flexible approach and the ability to manage a varied workload. Training will be provided, and you will work within a busy, client-focused team to deliver high-quality