Travel Account Supervisor - Client Success & Ops

Testing Site - JPMC; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Chase Travel is seeking an Account Supervisor to lead complex travel logistics for UK clients and deliver premium service. You will coordinate bookings, coach junior advisors, and partner with clients to align solutions with policy and preferences.

You will utilise GDS and travel management tools to optimize itineraries, monitor service quality, and drive continuous improvement while maintaining strong relationships with clients and internal teams.

Qualifications

• 3 years of people-manager experience.
• Extensive travel management experience with knowledge of policies and procedures.
• Proficiency with travel management technology and GDS.
• Ability to manage client relationships and tailor solutions.
• Strong written and verbal communication skills.
• Analytical skills to evaluate and resolve travel issues.

Responsibilities

• Coordinate and fulfill end-to-end travel bookings that align with client needs and policies.
• Utilize travel management tools (e.g., GDS) to streamline booking, ticketing, and itinerary management.
• Serve as the final escalation point to diagnose and resolve complex travel issues promptly.
• Maintain strong client relationships and provide tailored solutions that enhance the travel experience.
• Monitor and analyze itinerary and service quality metrics to drive continuous improvement.
• Coach and mentor junior advisors, modeling best practices and elevating team performance.

Skills

People-management

Travel management

Client relationship management

Analytical skills

Communication skills

GDS proficiency

Tools

GDS

Job description

Chase Travel is seeking an Account Supervisor to lead complex travel logistics for UK clients and deliver premium service. You will coordinate bookings, coach junior advisors, and partner with clients to align solutions with policy and preferences.

You will utilise GDS and travel management tools to optimize itineraries, monitor service quality, and drive continuous improvement while maintaining strong relationships with clients and internal teams.