Client Success Associate - Trusted Advisor & Growth

PassFort; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

Moody’s is seeking a Customer Engagement professional to drive meaningful, value-based interactions with clients, steward their success across the lifecycle, and collaborate with KYC and Data Apps teams. You will lead scalable customer communications, training events, and resources, while advancing responsible AI practices within regulatory risk contexts.

Join Moody’s to help clients navigate uncertainty with clarity and confidence, contributing to retention and expansion through proactive

Qualifications

• Bachelor’s degree in business, economics, finance, marketing or related field.
• Excellent English with another language (Spanish or French) preferred.
• Be accountable for customer success across the lifecycle, including adoption, health and retention.

Responsibilities

• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyse customer’s usage of our product
• Present utilisation information to clients with recommendations to optimize their results
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training and “lunch and learn” style engagements
• Coordinate customer-facing initiatives with other KYC and Data Apps teams

Skills

Customer success experience

Teamwork & detail orientation

English + Spanish or French

Campaign/communications leadership

Regulatory compliance knowledge

Travel readiness

AI fundamentals curiosity

Education

Undergraduate degree in business/related fields

Job description

Moody’s is seeking a Customer Engagement professional to drive meaningful, value-based interactions with clients, steward their success across the lifecycle, and collaborate with KYC and Data Apps teams. You will lead scalable customer communications, training events, and resources, while advancing responsible AI practices within regulatory risk contexts.

Join Moody’s to help clients navigate uncertainty with clarity and confidence, contributing to retention and expansion through proactive