Client Success & Operations Lead

AmTrust Financial; Nottingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

AmTrust Financial is seeking a Client Operations Manager to join our team, based out of Nottingham (UK) or Dublin. The role centers on owning client relationships, coordinating onboarding, and managing delegated authority arrangements, working closely with underwriting and operations to ensure a seamless client experience.

You will have demonstrable experience managing client relationships in insurance/financial services, with a solid grasp of delegated authority and insurance operations, and a

Qualifications

• Experience managing client relationships within the insurance, reinsurance, or financial services sector.
• Strong understanding of delegated authority or insurance operations.
• Proven track record delivering complex projects while collaborating with multiple stakeholders.

Responsibilities

• Own and manage key client relationships across onboarding and ongoing service.
• Project-manage onboarding of new clients and delegated authority arrangements.
• Collaborate with underwriting and operational teams to resolve complex challenges.
• Drive service excellence and continuous improvement across client operations.

Skills

Client relationships

Project management

Onboarding

Stakeholder management

Job description

AmTrust Financial is seeking a Client Operations Manager to join our team, based out of Nottingham (UK) or Dublin. The role centers on owning client relationships, coordinating onboarding, and managing delegated authority arrangements, working closely with underwriting and operations to ensure a seamless client experience.

You will have demonstrable experience managing client relationships in insurance/financial services, with a solid grasp of delegated authority and insurance operations, and a