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A leading tech-for-good startup in Bristol is seeking a Client Success & Operations Coordinator to enhance client experiences and streamline project delivery. The role involves managing client support, coordinating with planners, and improving internal systems. Ideal candidates will have strong organisational skills and a passion for planning and local government.
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Bristol, United Kingdom
Other
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Yes
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e2f43006b2d8
3
19.05.2025
03.07.2025
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Urban Intelligence is on a mission to revolutionise local plan-making through technology. Our platform, PlaceMaker, is already helping 30 local authorities to work more efficiently and collaboratively.
We work with public-spirited planners in local government who are shaping the future of towns, cities and communities. As we scale, we’re looking for someone to help us deliver an outstanding experience to these users and to design a high-quality, scalable support system that grows with us.
We’re looking for a Client Success & Operations Coordinator to join our team in Bristol.
You’ll be the first point of contact for our PlaceMaker clients — responding to queries, triaging requests, and making sure nothing slips through the cracks. You’ll also help support the coordination and smooth delivery of projects, working alongside our team of planners and data scientists.
As the team grows, you’ll play a key role in designing and improving the internal systems and processes that keep our service running smoothly and professionally.
We don’t expect you to have a background in planning — we’ll support you to learn. But we’re especially keen to hear from people with a strong interest in planning, politics, data, or environmental issues, and who are excited to support local government in making better places.
We’re open to applicants from a range of professional backgrounds — including customer success, SaaS support, digital operations, public sector delivery, or policy/communications roles.
You’ll be a great fit if you:
Requirements
We’re open to applicants from a range of professional backgrounds — including customer success, SaaS support, digital operations, public sector delivery, or policy/communications roles.
You’ll be a great fit if you:
We can provide
We’re not looking for volume — just thoughtful, motivated people who care about good work. As part of our assessment process, we use tools to identify and evaluate the use of Generative AI in applications. We welcome thoughtful use of AI to support your writing, but we care deeply about originality, clarity and effort. You can read our full AI in applications policy here.
We aim to keep it straightforward and respectful of everyone’s time:
We’re reviewing applications on a rolling basis. If you’re thoughtful, interested, and ready to build something that matters — we’d love to hear from you.