Client Success & Operations Coordinator (PlaceMaker)

Urban Intelligence; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in Bristol seeks a Client Success & Operations Coordinator to enhance client support and project delivery. Ideal candidates will be organized, communicative, and interested in planning and local government. The role involves managing client queries, coordinating projects, and improving internal systems.

Benefits

Private Healthcare Plan

Pension Plans

Leave Package

Work From Home

Qualifications

• 2 years of commercial experience in a similar role.
• Excellent written communication skills.

Responsibilities

• Act as the first point of contact for client support requests.
• Support the smooth delivery of projects with local authorities.

Skills

Organised

Communication

Client Management

Interest in Planning

Tools

ClickUp

Notion

Airtable

Job description

Client Success & Operations Coordinator (PlaceMaker)

Client Success & Operations Coordinator (PlaceMaker)

4 days ago Be among the first 25 applicants

About Urban Intelligence

Urban Intelligence is on a mission to revolutionise local plan-making through technology. Our platform, PlaceMaker, is already helping 30 local authorities to work more efficiently and collaboratively.

About Urban Intelligence

Urban Intelligence is on a mission to revolutionise local plan-making through technology. Our platform, PlaceMaker, is already helping 30 local authorities to work more efficiently and collaboratively.

We work with public-spirited planners in local government who are shaping the future of towns, cities and communities. As we scale, we're looking for someone to help us deliver an outstanding experience to these users and to design a high-quality, scalable support system that grows with us.

The Role

We're looking for a Client Success & Operations Coordinator to join our team in Bristol.

You'll be the first point of contact for our PlaceMaker clients — responding to queries, triaging requests, and making sure nothing slips through the cracks. You'll also help support the coordination and smooth delivery of projects, working alongside our team of planners and data scientists.

As the team grows, you'll play a key role in designing and improving the internal systems and processes that keep our service running smoothly and professionally.

We don't expect you to have a background in planning — we'll support you to learn. But we're especially keen to hear from people with a strong interest in planning, politics, data, or environmental issues, and who are excited to support local government in making better places.

What You'll Do

• Act as the first point of contact for client support requests — triaging queries and logging tasks in our internal system
• Organise and track incoming requests across clients, ensuring tasks are actioned promptly and delegated appropriately
• Support the smooth delivery of projects with local authorities — helping to keep timelines on track, preparing documents, and coordinating key milestones
• Create and maintain helpful support content, including articles, guides, and release notes
• Help build and refine internal workflows using ClickUp, including automations, templates, and dashboards
• Track and report on support activity, identifying opportunities to improve the client experience
• Provide light operational and administrative support — including licence tracking, meeting coordination, and PO management
  
  
  

About You

We're open to applicants from a range of professional backgrounds — including customer success, SaaS support, digital operations, public sector delivery, or policy/communications roles.

You'll be a great fit if you:

• Are organised, self-driven, and enjoy making systems and processes work smoothly
• Have excellent written communication skills and enjoy creating clear, accessible content
• Have experience using tools like ClickUp, Notion, Airtable or similar project/support platforms
• Are calm, professional, and responsive in managing client-facing communications
• Are interested in planning, place-making, local government, politics, or the environment
• Are able to work from our Bristol office at least 3 days per week
  
  
  

Requirements

We're open to applicants from a range of professional backgrounds — including customer success, SaaS support, digital operations, public sector delivery, or policy/communications roles.

You'll be a great fit if you:

• Have 2 years of commercial experience in a similar role
• Are organised, self-driven, and enjoy making systems and processes work smoothly
• Have excellent written communication skills and enjoy creating clear, accessible content
• Have experience using tools like ClickUp, Notion, Airtable or similar project/support platforms
• Are calm, professional, and responsive in managing client-facing communications
• Are interested in planning, place-making, local government, politics, or the environment
• Are able to work from our Bristol office at least 3 days per week
  
  
  

Benefits

We can provide

• £30,000 - £35,000 depending on experience
• Experience of working in an innovative tech-for-good startup pushing the boundaries of planning, working with a highly skilled and energetic team that is at the top of their game
• Close-knit, friendly and collegial team culture
• Private Healthcare Plan
• Pension Plans
• Leave Package
• Work From Home
  
  
  

How To Apply

We're not looking for volume — just thoughtful, motivated people who care about good work. As part of our assessment process, we use tools to identify and evaluate the use of Generative AI in applications. We welcome thoughtful use of AI to support your writing, but we care deeply about originality, clarity and effort. You can read our full AI in applications policy here.

Our Application Process

We aim to keep it straightforward and respectful of everyone's time:

• Initial Screening
• We'll review your CV and written answer using a clear and objective scoring framework
• 15-Minute Intro Call
• A short conversation with one of our client delivery team to say hello, answer questions, and get a feel for fit
• 45-Minute In-Person Interview (Bristol)
• A deeper chat with team members about the role, your experience, and how we might work together
  
  

We're reviewing applications on a rolling basis. If you're thoughtful, interested, and ready to build something that matters — we'd love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Urban Intelligence by 2x

Get notified about new Operations Coordinator jobs in Bristol, England, United Kingdom.

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 week ago

City Of Bristol, England, United Kingdom 1 week ago

Greater Bristol Area, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 week ago

Pharmacy Operations Manager (Dispensary)

Bristol, England, United Kingdom 6 days ago

Bristol, England, United Kingdom 2 months ago

Bath, England, United Kingdom 2 weeks ago

Junior People Operations Coordinator - 6 months FTC

Bristol, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 5 days ago

Junior/Intermediate Site Operations Manager

Bristol, England, United Kingdom 3 weeks ago

City Of Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 week ago

Bath, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 6 days ago

Keynsham, England, United Kingdom 3 days ago

Bristol, England, United Kingdom 1 week ago

Clevedon, England, United Kingdom 2 weeks ago

Cardiff, Wales, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 2 weeks ago

Weston-Super-Mare, England, United Kingdom 3 days ago

Portbury, England, United Kingdom 3 days ago

The Students' Union at UWE Opportunities

Bristol, England, United Kingdom 8 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.