Client Success & Operations Coordinator

BPP Accountancy Leeds; Greater London; Hybrid; GBP 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

30 days annual leave

Private healthcare

Zusammenfassung

BPP in London is seeking a detail-oriented Client Services Executive to support the Client Operations Manager and students. You will help measure SLA performance, respond to requests, and process bookings across all BPP systems to ensure smooth operations.

The role requires excellent communication, proactive problem solving, and the ability to build strong relationships with students and internal teams. Hybrid working is available, with opportunities to grow within a fast-paced education group.

Qualifikationen

• Excellent communication with a positive telephone manner and the ability to build rapport with students and clients.
• Ability to manage client and internal stakeholder relationships and promptly respond to queries.
• Organisational and time management skills to handle multiple tasks.
• Ability to create and maintain accurate documentation and reports.
• Proactive, customer-focused approach within KPI-driven environment.

Aufgaben

• Support the Client Operations Manager and students to meet defined SLA objectives.
• Process bookings and manage records across BPP systems.
• Respond to student and client enquiries and coordinate with internal teams.
• Provide feedback to Business Development/Account Managers on client issues.
• Collaborate with the Client Operations Manager to improve service delivery.

Kenntnisse

Communication

Relationship building

Stakeholder management

Time management

Documentation

Reporting

Business development

Data analysis

KPI awareness

Customer service

Adaptability

Tools

Excel

Tracking tools

Jobbeschreibung

BPP in London is seeking a detail-oriented Client Services Executive to support the Client Operations Manager and students. You will help measure SLA performance, respond to requests, and process bookings across all BPP systems to ensure smooth operations.

The role requires excellent communication, proactive problem solving, and the ability to build strong relationships with students and internal teams. Hybrid working is available, with opportunities to grow within a fast-paced education group.