Hybrid Client Services Specialist

BPP Holdings; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free study courses

Hybrid working

30 days annual leave

Group Pension Plan

Private healthcare

Job summary

BPP Holdings is seeking a Client Services Executive to support the Client Operations Manager and students by delivering excellent service, measuring SLA performance, and processing bookings across BPP systems. You will respond to requests and help maintain client relationships.

This role offers hybrid working between centres and home, a generous 30 days annual leave, and access to pension, private healthcare and dental plans, plus staff discounts. A DBS check may be required.

Qualifications

• Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients.
• Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed.
• Ability to understand client's business and how BPP can help meet client needs.
• Excellent organisational and time management skills.

Responsibilities

• Manage client administration and service support within prescribed timelines, including processing records on all BPP systems.
• Respond to student and client enquiries, process orders and transfers, organise mock examinations, invoicing and reporting to clients and internal stakeholders.
• Track monthly revenue and report to internal stakeholders.
• Provide proactive client support and notify Business Development Managers and Account Managers of feedback and issues.
• Work closely with Assistant Client Operations Manager and Client Operations Manager.

Skills

Communication

Relationship management

Organisational skills

Documentation

Reporting

Data analysis

KPIs

Customer service

Proactivity

Adaptability

Excel

MS Windows

Tools

Excel

Tracking tools

MS Windows

Job description

BPP Holdings is seeking a Client Services Executive to support the Client Operations Manager and students by delivering excellent service, measuring SLA performance, and processing bookings across BPP systems. You will respond to requests and help maintain client relationships.

This role offers hybrid working between centres and home, a generous 30 days annual leave, and access to pension, private healthcare and dental plans, plus staff discounts. A DBS check may be required.