Client Services & Operations Specialist — Hybrid

BPP Holdings Limited; Greater London; Hybrid; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Study courses for free

Hybrid working

30 days annual leave

Discounts and rewards

Private healthcare & dental

Zusammenfassung

BPP seeks a detail-oriented Client Services Executive to support the Client Operations Manager and students. You will ensure service delivery aligns with defined SLA objectives, respond to requests, and process bookings across all BPP systems.

The role focuses on maintaining client satisfaction and revenue through accurate administration. Ideal candidates will have strong communication, organisational skills and the ability to manage multiple tasks in a fast-paced environment.

Qualifikationen

• Excellent communication with a positive telephone manner
• Ability to manage client and internal stakeholder relationships
• Strong organisational and time management skills
• Attention to accurate documentation and reporting
• Ability to analyse data and report on KPIs
• Comfortable working within defined KPIs and SLAs
• Proactive and adaptable in a fast-paced environment

Aufgaben

• Manage client administration and service support within prescribed timelines
• Process records on all BPP systems
• Respond to student and client enquiries, process orders and transfers, organise mock examinations and invoicing
• Produce reports and track monthly revenue for internal stakeholders
• Provide proactive client support and feedback to Business Development and Account Managers
• Collaborate with the Assistant Client Operations Manager and Client Operations Manager

Jobbeschreibung

BPP seeks a detail-oriented Client Services Executive to support the Client Operations Manager and students. You will ensure service delivery aligns with defined SLA objectives, respond to requests, and process bookings across all BPP systems.

The role focuses on maintaining client satisfaction and revenue through accurate administration. Ideal candidates will have strong communication, organisational skills and the ability to manage multiple tasks in a fast-paced environment.