Customer Success Admin (6-Month Contract)

SmartSearch; Ilkley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday rising to 30

Private Medical Insurance

Company pension scheme

Life Assurance – 4x annual salary

Volunteer day

Enhanced maternity / paternity

Employee Assistance Programme

Cycle to work scheme

On site gym

Job summary

SmartSearch is seeking a Customer Success Administrator for a 6-month contract in the United Kingdom. The role focuses on managing daily inquiries from high-value clients, preparing data and uploading reports, and supporting onboarding activities for new clients.

You will help maintain CRM accuracy and assist with HubSpot updates. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience with CRM systems, particularly HubSpot.
• Strong data handling and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage daily enquiries from high value clients via email or phone.
• Prepare client data and upload data reports to the SmartSearch system.
• Assist with onboarding new client set ups and support CS seniors with implementations.
• Perform bulk uploads and manage bulk monitoring switch-offs within SLAs.
• Maintain CRM accuracy and support HubSpot changes as required.

Skills

HubSpot

CRM systems

Data handling

Client onboarding

Communication

Tools

HubSpot

Job description

SmartSearch is seeking a Customer Success Administrator for a 6-month contract in the United Kingdom. The role focuses on managing daily inquiries from high-value clients, preparing data and uploading reports, and supporting onboarding activities for new clients.

You will help maintain CRM accuracy and assist with HubSpot updates. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.