Client Success Manager | Hybrid, Field & Data-Driven

BUILTIN Talent; Croydon; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

BUILTIN Talent is seeking a Customer Success Manager to own day-to-day performance across a portfolio of client sites. You’ll work in a hybrid setup—three days in the office, two remote, with travel to client sites as needed—and act as the primary interface between clients and internal teams.

This hands-on role requires investigating issues, analyzing data, and guiding resolution while keeping clients informed.

Qualifications

• Experience resolving client issues in operations such as property, facilities, or field services.
• Ability to ask targeted questions to identify root causes.
• Comfort using dashboards and reports to guide decisions.
• Willingness to be hands-on at client sites and launches.

Responsibilities

• Own a portfolio of client sites and monitor day-to-day performance.
• Investigate issues, coordinate internal teams, and drive resolution.
• Report outcomes to clients and keep them updated.
• Spot recurring problems and suggest improvements.

Job description

BUILTIN Talent is seeking a Customer Success Manager to own day-to-day performance across a portfolio of client sites. You’ll work in a hybrid setup—three days in the office, two remote, with travel to client sites as needed—and act as the primary interface between clients and internal teams.

This hands-on role requires investigating issues, analyzing data, and guiding resolution while keeping clients informed.