Client Logistics Manager (Hybrid) – 3PL Leader

Webrecruit; Hardingstone; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working after probation up to 5

Pension, Life Assurance, Healthshield,

25 days holiday

Birthday leave

Free on-site parking

Employee awards

Regular social events

Employee assistance programme

Cycle to work scheme

Enhanced maternity and paternity leave

Job summary

ILG, a leading 3PL, is seeking a Contract Manager to act as the internal lead for one of our largest clients. You will lead a team across the UK and Poland, ensuring service delivery meets client expectations and SLAs, while guiding continuous improvement.

The role blends strategic decision-making with hands-on leadership in a fast-paced environment. You will manage day-to-day operations, be the senior escalation point for issues, and build strong client relationships, influencing outcomes

Qualifications

• Proven experience in logistics, supply chain, operations, or fulfilment within a 3PL or similar environment.
• Experience managing a key client in a similar or transferable role.
• Strong people management skills, or the ability to lead and develop a team effectively.
• Excellent communication, negotiation, and relationship-building skills, with the confidence to influence at all levels.
• A strategic mindset, with the ability to make decisions while also taking a hands-on approach to problem-solving.
• Strong analytical skills, with the ability to interpret data and drive informed decisions.
• Experience using systems such as WMS, TMS, OMS, CRM, and ticketing platforms.
• Demonstrated success in process improvement, change management, and optimisation initiatives.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Highly dependable, able to work with minimal supervision and take initiative to deliver the best outcomes for the client and business.

Responsibilities

• Leading and developing a team of Senior and Client Logistics Coordinators to drive high performance and engagement
• Owning day-to-day customer service operations, ensuring a consistently high standard of delivery
• Acting as the senior escalation point for client issues, driving timely resolution and a culture of first-time fix
• Building strong client relationships as the key point of contact, influencing outcomes internally and externally
• Ensuring end-to- end operational activity runs to plan and in line with SLAs, proactively managing risk
• Collaborating with internal teams to ensure aligned and seamless service delivery
• Leading client reviews, sharing performance insights and driving continuous improvement initiatives
• Supporting onboarding of new services and working with the client on forecasting and planning relations.

Skills

Logistics experience

People management

Communication skills

Negotiation

Strategic thinking

Analytical skills

WMS/TMS/OMS/CRM systems

Process improvement

Prioritisation

Autonomy

Tools

CRM systems

Job description

ILG, a leading 3PL, is seeking a Contract Manager to act as the internal lead for one of our largest clients. You will lead a team across the UK and Poland, ensuring service delivery meets client expectations and SLAs, while guiding continuous improvement.

The role blends strategic decision-making with hands-on leadership in a fast-paced environment. You will manage day-to-day operations, be the senior escalation point for issues, and build strong client relationships, influencing outcomes