Logistics Coordinator

International Logistics Group; East Grinstead; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working

Holiday entitlement

Birthday leave

Health plan

Life assurance

Pension

Employee events

Assistance programme

Parental benefits

Training & progression

Job summary

International Logistics Group in East Grinstead is seeking a Logistics Coordinator to be the primary contact for client inquiries and daily support. You will build trusted relationships with clients, keeping them informed and delivering high-quality service.

You will collaborate with warehouse teams, carriers and internal departments, monitor performance and contribute to service improvements while adapting to a fast-paced logistics environment.

Qualifications

• Experience in customer service, client services, account coordination, logistics or another customer-facing role would be advantageous
• Strong communication skills and the confidence to work with customers and colleagues at all levels
• A proactive, solution-focused approach with the ability to resolve issues quickly and effectively
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail and a commitment to delivering a high-quality service

Responsibilities

• Acting as the main point of contact for client enquiries and day-to-day support
• Building strong, trusted relationships with clients and becoming their go-to contact
• Resolving operational issues and ensuring clients are kept informed throughout
• Working closely with warehouse teams, carriers and internal departments to deliver excellent service
• Supporting customer calls, meetings and service reviews
• Monitoring service performance and identifying opportunities for improvement

Skills

Client relations

Communication

Organisational skills

Problem solving

Logistics knowledge

Customer service

Tools

CRM software

Job description

Logistics Coordinator

East Grinstead

Up to £29,244 per annum, depending on experience

40 hours per week, Monday – Friday, 8-5pm / 9-6pm

About us

An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

What you'll be doing

• Acting as the main point of contact for client enquiries and day-to-day support
• Building strong, trusted relationships with clients and becoming their go-to contact
• Resolving operational issues and ensuring clients are kept informed throughout
• Working closely with warehouse teams, carriers and internal departments to deliver excellent service
• Supporting customer calls, meetings and service reviews
• Monitoring service performance and identifying opportunities for improvement

What we're looking for

• A passion for delivering exceptional customer service and building strong client relationships
• Strong communication skills and the confidence to work with customers and colleagues at all levels
• A proactive, solution-focused approach with the ability to resolve issues quickly and effectively
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail and a commitment to delivering a high-quality service
• Experience in customer service, client services, account coordination, logistics or another customer-facing role would be advantageous
• A full UK driving licence and access to your own transport, as occasional travel to customer sites and other company locations will be required

Why join ILG?

• Discretionary company bonus scheme
• Hybrid working following successful probation
• 22 days' holiday plus bank holidays, increasing with service
• Option to buy and sell holiday
• Birthday leave
• Healthshield Cash Plan, Life Assurance and pension
• Employee recognition awards and regular social events
• Employee Assistance Programme
• Enhanced maternity and paternity benefits
• Genuine opportunities for training, development and career progression

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.