Client Success Executive - Hybrid Onboarding & Growth

HTU; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Professional Growth

Collaborative Team

Exposure & Learning

Networking Opportunities

Flexibility & Autonomy

Opportunities to grow

Job summary

LegalEdge is seeking a Client Success Executive to support relationships, onboard new clients, coordinate with our lawyers, and help grow the business from London. You will act as a reliable point of contact, monitor client satisfaction, manage timelines and budgets, and assist with proposals and reports.

This is a hybrid role with 1–2 days per week in the London office, offering growth and collaboration. Join LegalEdge to contribute to client success across diverse legal matters in a

Qualifications

• Excellent communication and relationship-building skills.
• Organised, proactive, and detail-oriented.
• Comfort working independently in a fast-paced environment.

Responsibilities

• Act as a friendly, reliable point of contact for assigned clients.
• Monitor client satisfaction and help resolve issues.
• Build strong relationships by understanding client needs.
• Support new client onboarding with the Head of Client Success.
• Coordinate with consultant lawyers and internal teams.
• Track timelines, deliverables, and budgets.
• Support upselling and cross-selling opportunities.
• Help prepare proposals, presentations, and project plans.
• Gather feedback, testimonials, and referrals.
• Keep CRM and client records up to date.
• Assist with reporting on projects and revenue.
• Support the Client Success and wider business team with admin tasks.
• Help improve internal processes.

Skills

Strong communication

Relationship-building

Organised

Proactive

Attention to detail

Commercial awareness

Independent working

Word

Excel

PowerPoint

Tools

CRM

Job description

LegalEdge is seeking a Client Success Executive to support relationships, onboard new clients, coordinate with our lawyers, and help grow the business from London. You will act as a reliable point of contact, monitor client satisfaction, manage timelines and budgets, and assist with proposals and reports.

This is a hybrid role with 1–2 days per week in the London office, offering growth and collaboration. Join LegalEdge to contribute to client success across diverse legal matters in a