Lawyer Engagement Lead — On-Demand Success

Flex Legal Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave

Hybrid working in London

Birthday leave

Cycle to work scheme

Development budget

Employee assistance programme

Job summary

Flex Legal Ltd in London is seeking a Lawyer Engagement Manager to support the Head of On Demand Success in achieving the team's key results and to guide Engagement Associates in meeting clients' resourcing needs.

You will build strong relationships with candidates, coordinate client requests, and provide end-to-end placement support, ensuring successful placements while onboarding new team members and managing large client requests.

Responsibilities

• building strong relationships with candidates
• dealing with client requests in accordance with Lawyer Engagement Team processes and SLAs
• identifying the best candidates for each client’s request and building high-quality, compelling proposals to win those requests
• providing end-to-end placement support for candidates and clients to ensure all placements are successful
• supporting the Head of On Demand Success with onboarding of additional team members
• assisting Head of On Demand Success with project managing large client requests
• key escalation point in Lawyer Engagement team for resolving client/candidate issues and team queries
• taking responsibility for specific operational tasks within the Lawyer Engagement team
• overseeing project check-ins for team, allocating cases on Salesforce and monitoring Salesforce reports/data
• managing compliance and checks including Practicing Certificates, SRA, s43 and right to work checks
• leading on strategic projects relating to Lawyer Engagement
• contributing to the design and implementation of best practice for client services
• ensuring compliance with regulations, commercial agreements and company policies
• working alongside Client, Marketing, Technology and Finance teams to ensure a positive experience for our clients and candidates
• maintaining awareness of the competitive market landscape and industry developments relevant to the Lawyer Engagement team
• attending networking and other events (virtual and/or in person) and being an ambassador for Flex
• gathering and providing the team with candidate insights as and when the opportunities arise

Job description

Flex Legal Ltd in London is seeking a Lawyer Engagement Manager to support the Head of On Demand Success in achieving the team's key results and to guide Engagement Associates in meeting clients' resourcing needs.

You will build strong relationships with candidates, coordinate client requests, and provide end-to-end placement support, ensuring successful placements while onboarding new team members and managing large client requests.