Hybrid LegalTech Customer Success Manager

LEAP Legal Software; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private health insurance

Gym contribution

Pension (8%)

PerkBox membership

Cycle to Work

Job summary

LEAP Legal Software is seeking a Customer Success Manager (LegalTech) to guide clients through onboarding, training, and adoption of LEAP software. Based in Cardiff or Manchester, you will work hybrid, traveling part of the week to support national clients and ensure maximum value from the platform from day one.

You’ll collaborate with legal professionals, deliver onsite and remote training, and act as a trusted product expert to improve customer outcomes and retention across a growing client

Qualifications

• 3-5 years’ experience in Customer Success, Account Management, or similar client-facing role.
• Experience managing customer renewals and maintaining service quality.
• Willingness to travel nationwide approx. 2–3 days per week.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.

Responsibilities

• Build strong relationships with customers to drive satisfaction, loyalty, and retention.
• Act as trusted advisor and subject matter expert for LEAP software.
• Support customers nationwide to maximise value from LEAP case management software.
• Promote adoption of the full LEAP product suite and new features.
• Deliver onsite and remote training sessions to support product adoption.

Skills

Customer Success

Account Management

Travel willingness

Communication

Time management

Independent worker

Tech affinity

MS Word/Excel/Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

LEAP Legal Software is seeking a Customer Success Manager (LegalTech) to guide clients through onboarding, training, and adoption of LEAP software. Based in Cardiff or Manchester, you will work hybrid, traveling part of the week to support national clients and ensure maximum value from the platform from day one.

You’ll collaborate with legal professionals, deliver onsite and remote training, and act as a trusted product expert to improve customer outcomes and retention across a growing client