Client Success Executive: Build Relationships & Grow

Confidential; Reigate; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Full training

Ongoing support

Friendly culture

Modern office

Casual dress

Career progression

Job summary

Confidential is seeking a Customer Service Executive to join the Reigate office on a permanent basis. You will be the primary contact for a portfolio of clients, building strong relationships and delivering outstanding service.

The role focuses on proactive client engagement, clear communication, and collaboration with cross-functional teams. Training is provided and a long-term career path is supported within a growing agency.

Qualifications

• Experience in customer service is welcome but not required.
• Able to build relationships with clients over the phone and by email.
• Confident written and verbal communicator.
• Organised with the ability to multitask.

Responsibilities

• Build relationships with clients over the phone and email.
• Act as the main point of contact for client enquiries.
• Provide exceptional customer service and support.
• Gather feedback and keep clients engaged.
• Maintain CRM records and update internal systems.

Skills

Relationship building

Communication

Customer service

Organised

Proactive

Telephone & email

Tools

CRM

Job description

Confidential is seeking a Customer Service Executive to join the Reigate office on a permanent basis. You will be the primary contact for a portfolio of clients, building strong relationships and delivering outstanding service.

The role focuses on proactive client engagement, clear communication, and collaboration with cross-functional teams. Training is provided and a long-term career path is supported within a growing agency.