Client Success Director (NA Market)

PHMG; Manchester; On-site; GBP 35,000 - 65,000; Full time

Benefits offered by this job

Free PureGym membership after 3 months

23 days annual leave plus bank holidays

Enhanced maternity, paternity and adoption leave

Career development linked to performance

Dedicated Employee Assistance Programme

Job summary

A leading audio branding company is seeking a Client Care Director for their Manchester office. This role involves engaging with clients, maximizing customer retention, and providing outstanding service. Candidates should have B2B experience, strong communication skills, and the ability to solve problems effectively. The position offers a competitive salary and generous benefits including gym membership and additional leave.

Qualifications

• Previous experience working in a B2B role.
• Ability to work under pressure with a positive outlook.
• Excellent attention to detail.

Responsibilities

• Taking inbound enquiries from clients who intend to cancel or review their subscription.
• Providing world-class customer service to maximise opportunities.
• Correctly identifying customer issues through effective questioning.

Skills

Excellent customer service skills

Strong negotiation

Effective personal organisation

Problem-solving capabilities

Ability to thrive in a B2B role

Job description

A leading audio branding company is seeking a Client Care Director for their Manchester office. This role involves engaging with clients, maximizing customer retention, and providing outstanding service. Candidates should have B2B experience, strong communication skills, and the ability to solve problems effectively. The position offers a competitive salary and generous benefits including gym membership and additional leave.