Client Care Director - NA Market (Retention & Growth)

PHMG; Greater Manchester; Vor Ort; GBP 35.000 - 65.000; Vollzeit

Benefits dieser Stelle

Free PureGym membership

Cycle to work scheme

23 days annual leave

Life insurance and critical illness cover

Company sports teams

Zusammenfassung

A leading audio branding company in Greater Manchester seeks a Client Care Director. The role focuses on engaging with clients to gather feedback, ensuring high customer satisfaction and retention. Applicants should have experience in B2B roles and be exceptional communicators. The position offers a base salary of £35,000 with OTE up to £65,000, plus various perks including gym membership and volunteer days.

Qualifikationen

• Previous experience working in a B2B role.
• Ability to thrive in customer retention and satisfaction.
• Effective personal organization; self-starter with ambition.

Aufgaben

• Taking inbound enquiries from clients regarding cancellations.
• Providing customer service to maximize retention.
• Managing a CRM database.

Kenntnisse

Excellent communication skills

Problem-solving capabilities

Attention to detail

Negotiation skills

Self-motivated

Jobbeschreibung

A leading audio branding company in Greater Manchester seeks a Client Care Director. The role focuses on engaging with clients to gather feedback, ensuring high customer satisfaction and retention. Applicants should have experience in B2B roles and be exceptional communicators. The position offers a base salary of £35,000 with OTE up to £65,000, plus various perks including gym membership and volunteer days.