Director of Client Engagement & Experience

PHMG; Greater Manchester; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Free PureGym membership

Cycle to work scheme

23 days annual leave plus bank holidays

Enhanced maternity/paternity leave

Company sports teams

Life insurance and critical illness cover

Job summary

A creative engagement firm is looking for a Client Engagement Director for the North American Market. This senior leadership role involves shaping the strategic vision for the client engagement department, ensuring exceptional client experiences and long-term relationships. Key responsibilities include setting clear KPIs, overseeing team performance, and collaborating with senior leaders. The ideal candidate has proven success in client engagement roles, exceptional analytical skills, and thrives in dynamic environments. Additional benefits include a gym membership, generous leave, and company events.

Qualifications

• Proven success in leading client engagement or account management teams.
• Exceptional analytical skills to leverage performance metrics.
• Ability to translate insights into actionable strategies.

Responsibilities

• Define and drive the department’s strategic direction.
• Maintain a comprehensive view of department-wide performance.
• Partner with senior leadership to align strategies with objectives.
• Lead design and evolution of service frameworks.

Skills

Strategic leadership

Analytical skills

Client engagement

KPI management

CRM proficiency

Tools

Data analytics tools

Microsoft Office Suite

Job description

A creative engagement firm is looking for a Client Engagement Director for the North American Market. This senior leadership role involves shaping the strategic vision for the client engagement department, ensuring exceptional client experiences and long-term relationships. Key responsibilities include setting clear KPIs, overseeing team performance, and collaborating with senior leaders. The ideal candidate has proven success in client engagement roles, exceptional analytical skills, and thrives in dynamic environments. Additional benefits include a gym membership, generous leave, and company events.