Client Success Delivery Manager

Good Growth; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary: £30,000 - £40,000 (dependenton

28 days annual leave

Flexible & hybrid working

Learning & Development Allowance

Regular team events & socials

Company Bonus Scheme

Job summary

Good Growth is seeking a Delivery Manager to own day-to-day client relationships and drive delivery with our in-house team of developers, analysts and designers. Based in Birmingham or Exeter, you’ll manage regular client conversations, set clear priorities, and turn needs into live, working solutions on our hybrid model.

You’ll champion proactive communication, unblock blockers, and partner with our Client Success Director to spot risks and opportunities while helping the team continually

Qualifications

• Experience in a client-facing or customer-facing role where you owned the relationship, not just the schedule.
• Confidence leading conversations with stakeholders, including senior ones, and keeping them on side when things get tricky.
• A track record of getting things over the line, ideally with a story about unsticking something that others left.
• Clear, warm and proactive communication, written and spoken.
• The ability to travel for client meetings when needed.

Responsibilities

• You’ll be the main day-to-day contact for your clients, building trust and keeping them confident in what we’re delivering.
• Leading regular client conversations on priorities, expectations and what's coming next, and getting the decisions needed to keep work moving.
• Turning client needs into clear briefs, then bringing our developers, analysts and designers together to deliver them.
• Spotting blockers early and clearing them, whether that means chasing a sign-off, rethinking a plan or having a frank conversation.
• Keeping your Client Success Director in the loop on how each account is really doing, including risks and opportunities you're seeing on the ground.
• Making sure what we learn from each piece of work is shared, so we get better as a team.
• Helping shape how our Delivery team works as we grow.

Skills

Client-facing experience

Stakeholder management

Communication

Delivery mindset

Account/relationship ownership

Job description

Good Growth is seeking a Delivery Manager to own day-to-day client relationships and drive delivery with our in-house team of developers, analysts and designers. Based in Birmingham or Exeter, you’ll manage regular client conversations, set clear priorities, and turn needs into live, working solutions on our hybrid model.

You’ll champion proactive communication, unblock blockers, and partner with our Client Success Director to spot risks and opportunities while helping the team continually