Client Delivery Manager, Digital Marketing (Birmingham)

Aquilon Tech Limited; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Aquilon Tech Limited in Birmingham is seeking a client-facing Delivery Manager to own day-to-day relationships with a portfolio of client accounts within our Media team. You’ll translate conversations into clear briefs for content, design, web and SEO, and keep delivery moving across the team to ensure what we promised lands with quality.

You will run weekly check-ins, write updates and proposals, and present performance honestly, even when the numbers aren’t exactly what clients hoped.

Qualifications

• 3+ years in a marketing agency, an in-house marketing team or another client-facing marketing role.
• A solid grounding in digital marketing: content, SEO, websites and campaign reporting.
• Strong written English, and a calm, confident manner with senior client contacts on the phone and on video.
• Comfortable running projects: briefs, deadlines, dependencies and chasing.
• Organised enough to hold six accounts at once without dropping anything.
• Based in or near Birmingham and able to be in the office regularly.

Responsibilities

• Be the main point of contact for four to six client accounts, from weekly check-ins to quarterly reviews.
• Turn client conversations into scoped, prioritised work with briefs the team can act on.
• Keep delivery moving across the team and chase what is slipping before the client notices.
• Quality-check the work before it reaches the client, and send it back when it is not right.
• Write the client-facing communication: updates, campaign recaps, reporting commentary and proposals.
• Present performance clearly and honestly, including when the numbers are not what anyone hoped.
• Spot when an account is drifting from scope or losing momentum, and raise it early.
• Spot where a client could do more with us, and bring it to the founder with the evidence behind it.

Skills

Digital marketing

Content marketing

SEO

Campaign reporting

Client communication

Project management

Written English

Job description

Aquilon Tech Limited in Birmingham is seeking a client-facing Delivery Manager to own day-to-day relationships with a portfolio of client accounts within our Media team. You’ll translate conversations into clear briefs for content, design, web and SEO, and keep delivery moving across the team to ensure what we promised lands with quality.

You will run weekly check-ins, write updates and proposals, and present performance honestly, even when the numbers aren’t exactly what clients hoped.