Client Success Coordinator for AI Pilot & Onboarding

Stemhealthcare; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

STEM AI seeks a Client Success Coordinator to guide clients from pilot agreement through to successful implementation. You will coordinate approvals, engage technical, legal, and commercial teams, and ensure a professional, timely onboarding experience.

You'll manage questionnaires, security assessments, and due diligence, track milestones, and provide regular progress updates to internal stakeholders while identifying opportunities to streamline processes and improve the client journey.

Qualifications

• Experience in client success, implementation or programme management.
• Excellent organisational skills and multitasking.
• Strong written and verbal communication.
• Comfortable engaging with senior stakeholders.
• Experience in AI, healthcare or life sciences is advantageous but not essential.

Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and escalate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Skills

Client success

Project coordination

PMO

Programme management

Stakeholder management

Job description

STEM AI seeks a Client Success Coordinator to guide clients from pilot agreement through to successful implementation. You will coordinate approvals, engage technical, legal, and commercial teams, and ensure a professional, timely onboarding experience.

You'll manage questionnaires, security assessments, and due diligence, track milestones, and provide regular progress updates to internal stakeholders while identifying opportunities to streamline processes and improve the client journey.