AI-Driven Implementation Lead

Journey; Cheltenham; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Personal development

Competitive salary

Job summary

Journey is seeking a proactive Project Delivery Lead to shape onboarding and implementation across product portfolio. You will define standards, automate workflows and deliver scalable paths, leveraging AI to shorten time-to-value for clients.

You will influence ways of working and partner with sales, Support and Success teams. In this pivotal role you will manage multiple onboarding projects, build project plans, monitor progress and ensure delivery within timescales and quality targets, while

Qualifications

• Proven project delivery experience across complex onboarding projects.
• Strong written and verbal communication for diverse stakeholders.
• Ability to translate technical concepts for non-technical audiences.
• Excellent planning, organisation and time-management skills.

Responsibilities

• Define standards for onboarding across the product portfolio.
• Build scalable frameworks and automated workflows.
• Manage multiple onboarding projects to meet timescales and budgets.
• Provide regular updates to stakeholders and maintain client relationships.
• Collaborate with Sales, Support and Success teams to improve the client experience.

Skills

Project management

Implementation experience

Communication skills

Stakeholder management

Time-management

Job description

Journey is seeking a proactive Project Delivery Lead to shape onboarding and implementation across product portfolio. You will define standards, automate workflows and deliver scalable paths, leveraging AI to shorten time-to-value for clients.

You will influence ways of working and partner with sales, Support and Success teams. In this pivotal role you will manage multiple onboarding projects, build project plans, monitor progress and ensure delivery within timescales and quality targets, while