Client Success Coordinator - STEMAI

Stemhealthcare; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

STEM AI seeks a Client Success Coordinator to guide clients from pilot agreement through to successful implementation. You will coordinate approvals, engage technical, legal, and commercial teams, and ensure a professional, timely onboarding experience.

You'll manage questionnaires, security assessments, and due diligence, track milestones, and provide regular progress updates to internal stakeholders while identifying opportunities to streamline processes and improve the client journey.

Qualifications

• Experience in client success, implementation or programme management.
• Excellent organisational skills and multitasking.
• Strong written and verbal communication.
• Comfortable engaging with senior stakeholders.
• Experience in AI, healthcare or life sciences is advantageous but not essential.

Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and escalate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Skills

Client success

Project coordination

PMO

Programme management

Stakeholder management

Job description

Location: Hybrid, Holborn Gate, London
Vacancy Type: Permanent, full time
Reporting to: Head of Innovation

About STEMAI

STEM AI is transforming how life sciences organisations access insights through AI-powered solutions. As our platform expands, we are looking for a Client Success Coordinator to ensure clients move seamlessly from pilot agreement through to successful implementation. This newly created role sits at the heart of the client journey, coordinating complex approval activities and working across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.

The Opportunity

Following agreement to pilot STEM AI, clients typically complete multiple internal approval processes covering information security, IT, legal, procurement, compliance, data privacy and operational readiness. Every organisation has different governance requirements, making this a highly collaborative role requiring excellent organisation and stakeholder management.

You will become the central point of coordination, ensuring requests are managed efficiently, the right subject matter experts are engaged, responses are prepared to a high standard and clients receive a professional, responsive experience.

Key Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and escalat risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

About You

• Experience in client success, implementation, project coordination, PMO or programme management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Confidence working with senior internal and external stakeholders.
• Highly collaborative with a proactive, solutions-focused mindset.
• Experience within AI, healthcare or life sciences is advantageous but not essential.

Why Join STEMAI?

This is an opportunity to help shape a new AI offering from the ground up. You will play a pivotal role in creating a best-in-class client onboarding experience, working alongside innovation, technology and commercial teams to build scalable processes that directly contribute to faster implementations, improved client satisfaction and business growth.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment resulting in accelerated performance. Serving clients across brand & commercial, Medical Affairs & sales, our expertise includes data, research & insights (proprietary benchmarking data), strategic brand alignment, and sales & MSL performance benchmarking. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.

Find us here:

Website: www.inizio.com/ourbusinesses/ignite

STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.