Client Success Lead — Pilot & Implementation

STEM; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

STEMAI in London seeks a Client Success Coordinator to move pilot projects through to successful implementation. This new role sits at the heart of the client journey, coordinating approvals across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.

You will manage questionnaires, security assessments and due diligence, track milestones, and provide regular progress updates to stakeholders while maintaining a high standard of responses and a

Qualifications

• Experience in client success, implementation, project coordination, PMO or programme management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Confidence working with senior internal and external stakeholders.
• Highly collaborative with a proactive, solutions-focused mindset.
• Experience within AI, healthcare or life sciences is advantageous but not essential.

Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and elevate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Skills

Client success coordination

Stakeholder management

Organisational skills

Written & verbal communication

Collaboration

Job description

STEMAI in London seeks a Client Success Coordinator to move pilot projects through to successful implementation. This new role sits at the heart of the client journey, coordinating approvals across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.

You will manage questionnaires, security assessments and due diligence, track milestones, and provide regular progress updates to stakeholders while maintaining a high standard of responses and a