AI-Driven Implementation Project Lead

Journey; Cannock; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Personal development

Job summary

Journey is seeking a delivery-focused Project Manager to lead onboarding across its SaaS product portfolio. You will define standard processes, build scalable frameworks and leverage AI and automation to shorten time-to-value for clients.

You will manage multiple onboarding projects, create detailed plans, track progress, and ensure delivery within time and budget while maintaining high quality across the portfolio.

Qualifications

• Strong project management and delivery experience.
• Excellent verbal and written communication.
• Ability to translate technical concepts for non-technical audiences.
• Exceptional planning, organisational and time-management skills.
• Stakeholder management and relationship-building abilities.
• Adaptable, fast-paced and resilient in changing environments.

Responsibilities

• Support large product migration projects and delivery of BAU as required.
• Manage multiple onboarding projects across technical products, ensuring delivery within agreed timescales.
• Create comprehensive project plans and proactively monitor progress throughout the project lifecycle.
• Review & digest handovers from sale, ensuring all project requirements, scope and client expectations are clearly defined before implementation begins.
• Provide regular project updates to both internal and external stakeholders, ensuring clear communication of progress and expectations.
• Deliver projects on time, within budget and to the highest quality standards (TTV & CSAT).
• Engage with client stakeholders throughout the onboarding process, ensuring accountability for tasks, milestones and deliverables.
• Produce status reports covering project milestones, deliverables, dependencies, risks and issues, escalating concerns where appropriate.
• Build and maintain strong client relationships throughout the implementation phase
• Facilitate and lead project meetings, workshops, training sessions and stakeholder reviews.
• Conduct quality assurance checks on all project deliverables prior to completion.
• Evaluate project outcomes and identify opportunities for continuous improvement.
• Work closely with Support and Client Success teams to enhance the overall client experience.
• Contribute to the development and maintenance of Standard Operating Procedures (SOPs), knowledge base articles and training materials across all technical products.
• Gather, report and respond constructively to client feedback, ensuring concerns are addressed effectively.
• Manage client objections professionally, following established escalation procedures and maintaining ownership of all client communications.
• Identify and communicate opportunities for upselling and cross-selling additional services throughout the onboarding journey.

Skills

Project management

Implementation experience

Verbal communication

Written communication

Translate technical concepts

Planning and organisation

Stakeholder management

Relationship-building

Adaptable

Client relationship management

Supplier relationship management

Results-driven

Problem-solving

Continuous improvement

IT literacy

Analytical mindset

Self-motivated

Work independently

Calm under pressure

Meet deadlines

Hotel tech stack knowledge

Oracle knowledge

Guestline knowledge

Stripe knowledge

Spanish language

Tools

Oracle

Guestline

Stripe

Job description

Journey is seeking a delivery-focused Project Manager to lead onboarding across its SaaS product portfolio. You will define standard processes, build scalable frameworks and leverage AI and automation to shorten time-to-value for clients.

You will manage multiple onboarding projects, create detailed plans, track progress, and ensure delivery within time and budget while maintaining high quality across the portfolio.