Client Success Coordinator for AI Pilot Implementations

STEM; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

STEM AI is seeking a Client Success Coordinator to guide clients from pilot agreement through to successful implementation. The role sits at the heart of the client journey, coordinating approvals across technical, legal, commercial and operational teams to accelerate commissioning.

You will manage multiple internal approval processes, engage senior stakeholders, and drive a seamless, professional client experience across the lifecycle.

Qualifications

• Experience in client success, implementation, project coordination or programme management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Confidence working with senior internal and external stakeholders.
• Highly collaborative with a proactive, solutions-focused mindset.
• Experience within AI, healthcare or life sciences is advantageous but not essential.

Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and elevate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Skills

Client success

PMO

Project coordination

Stakeholder management

Communication skills

Collaboration

Job description

STEM AI is seeking a Client Success Coordinator to guide clients from pilot agreement through to successful implementation. The role sits at the heart of the client journey, coordinating approvals across technical, legal, commercial and operational teams to accelerate commissioning.

You will manage multiple internal approval processes, engage senior stakeholders, and drive a seamless, professional client experience across the lifecycle.