Client Success Advocate — Hybrid, 4‑Day Week

Equifax; Leeds; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Life cover

Income protection

Healthcare

26 days holiday + birthday day off

Cycle to work

Job summary

Equifax is hiring a Client Service Adviser to ensure top-tier service for new and existing customers. You will handle queries related to account management, billing, disputes, and data requests, while maintaining accuracy and meeting deadlines.

The role emphasises proactive problem solving, clear communication, and building strong relationships with clients and partners in a fast-paced environment. London-based teams operate in-office and remotely as part of a flexible, supportive culture.

Qualifications

• Experience in a customer service environment.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and focused under pressure.

Responsibilities

• Provide support and issue resolution to clients/customers and partners.
• Manage workload queue and prioritise based on business needs.
• Ensure work is completed within required timeframes and maintain quality.
• Follow documented processes and procedures.
• Seek efficiency opportunities and participate in planning to improve service.
• Provide feedback for personal development.

Skills

Customer service

Communication

Problem solving

Attention to detail

Work under pressure

MS Office

G Suite

Tools

MS Office

G Suite

Job description

Equifax is hiring a Client Service Adviser to ensure top-tier service for new and existing customers. You will handle queries related to account management, billing, disputes, and data requests, while maintaining accuracy and meeting deadlines.

The role emphasises proactive problem solving, clear communication, and building strong relationships with clients and partners in a fast-paced environment. London-based teams operate in-office and remotely as part of a flexible, supportive culture.