Client Service Manager

Equifax; Leeds; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

contributory pension

life cover

income protection

healthcare

enhanced maternity and sick pay

26 days holiday and a day off for your

birthday

buy/sell and free credit checks

flexible benefits (cycle to work)

discounted travel options

gym membership

dining and leisure discounts

financial & savings plans

mobile discounts

Job summary

Equifax is seeking a Client Service Manager in the United Kingdom to engage with clients, understand their challenges, and ensure services are delivered to contracted levels. You will drive improvements, manage multiple deliverables, and coordinate across departments to maintain client focus.

The role emphasizes strong communication, process discipline, and the ability to operate in a FCA-regulated environment, with four days in-office and Friday flexibility for remote work.

Qualifications

• Proven successful client service and client relationship background.
• Proven ability to identify and implement service improvements.
• Proven ability of managing delivery of multiple items effectively.
• High standard of communication skills across levels in an organisation.
• Able to follow complex processes.

Responsibilities

• Manage and develop positive relationships with clients within a team environment.
• Ensure end to end new and existing services meet contracted service levels and quality standards.
• Engage operational teams and processes to support the client.
• Document, monitor, measure and improve contracted services.
• Follow up actions from audits within agreed timelines.
• Complete scheduled service review meetings and provide warranty reports.
• Create and deliver client service reports.
• Own client service improvement plans.
• Ensure client take-on is successful and client engagement is professional.
• Provide business SME input.
• Support the sales team.
• Deliver high standards of client satisfaction.
• Communicate across multiple levels within the organisation.

Skills

Client service

Client relationship management

Communication skills

Delivery management

Process adherence

Team collaboration

Regulated industry experience

Job description

As Client Service Manager you will fully engage with our clients, understanding their business, challenges they face and how we support them. You'll work across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused. You'll proactively manage the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.,

• Responsible for managing and developing positive relationships with clients within a team environment
• Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards
• Responsible for ensuring operational teams and processes are fully engaged in support to the client
• Working across the organisation to document, monitor, measure and improve the services contracted to clients
• Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines
• Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client
• Responsible for the creation and delivery of Client service reports
• Ownership of Client service improvement plans
• Ensure Client take-on is successful and Client engagement is managed professionally
• Providing business SME input
• Supporting the sales team
• Proven successful Client service and Client relationship background
• Proven ability to identify and implement service improvements
• Proven ability of managing delivery of multiple items effectively
• Proven ability in delivering high standards of Client satisfaction
• High standard of communication skills with the ability to communicate at multiple levels within an organisation
• Able to follow complex process
• We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.

What could set you apart

• Experience in a FCA regulated industry

The Perks of being a Equifax Employee?

• contributory pension
• life cover
• income protection
• healthcare
• enhanced maternity and sick pay
• 26 days holiday and a day off for your birthday
• the ability to buy and sell and free credit checks
• flexible benefits ranging from cycle to work
• discounted travel options
• gym membership
• dining and leisure discounts
• financial & savings plans
• mobile discounts
• plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.