Client Service Advisor

Equifax; Leeds; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Life cover

Income protection

Healthcare

26 days holiday + birthday day off

Cycle to work

Job summary

Equifax is hiring a Client Service Adviser to ensure top-tier service for new and existing customers. You will handle queries related to account management, billing, disputes, and data requests, while maintaining accuracy and meeting deadlines.

The role emphasises proactive problem solving, clear communication, and building strong relationships with clients and partners in a fast-paced environment. London-based teams operate in-office and remotely as part of a flexible, supportive culture.

Qualifications

• Experience in a customer service environment.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and focused under pressure.

Responsibilities

• Provide support and issue resolution to clients/customers and partners.
• Manage workload queue and prioritise based on business needs.
• Ensure work is completed within required timeframes and maintain quality.
• Follow documented processes and procedures.
• Seek efficiency opportunities and participate in planning to improve service.
• Provide feedback for personal development.

Skills

Customer service

Communication

Problem solving

Attention to detail

Work under pressure

MS Office

G Suite

Tools

MS Office

G Suite

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.

What You'll Do

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development
• Experience in customer service environment
• The ability to communicate effectively and build positive relationships
• Be proactive and deliver exceptional customer experience
• Ability to problem solve and make decisions
• Maintain attention to detail whilst working under pressure
• Demonstrate determination to succeed and achieve great results
• Good computer skills able to use MS Office word, Excel and ideally G Suite
• Remains calm and focused under pressure

What could set you apart

• Experience within a regulated environment
• Excellent communication skills both written and oral
• Proven ability in multitasking, exceptional organisational and time management skills
• Ability to use own initiative and flexibility in all aspects of working life
• Highly motivated, eagerness to learn with an ability to work within a like minded driven team
• Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience
• Displays empathy, patience and self-discipline
• Remains calm and focused under pressure

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.