Client Success & Service Delivery Manager

Equifax; Leeds; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

contributory pension

life cover

income protection

healthcare

enhanced maternity and sick pay

26 days holiday and a day off for your

birthday

buy/sell and free credit checks

flexible benefits (cycle to work)

discounted travel options

gym membership

dining and leisure discounts

financial & savings plans

mobile discounts

Job summary

Equifax is seeking a Client Service Manager in the United Kingdom to engage with clients, understand their challenges, and ensure services are delivered to contracted levels. You will drive improvements, manage multiple deliverables, and coordinate across departments to maintain client focus.

The role emphasizes strong communication, process discipline, and the ability to operate in a FCA-regulated environment, with four days in-office and Friday flexibility for remote work.

Qualifications

• Proven successful client service and client relationship background.
• Proven ability to identify and implement service improvements.
• Proven ability of managing delivery of multiple items effectively.
• High standard of communication skills across levels in an organisation.
• Able to follow complex processes.

Responsibilities

• Manage and develop positive relationships with clients within a team environment.
• Ensure end to end new and existing services meet contracted service levels and quality standards.
• Engage operational teams and processes to support the client.
• Document, monitor, measure and improve contracted services.
• Follow up actions from audits within agreed timelines.
• Complete scheduled service review meetings and provide warranty reports.
• Create and deliver client service reports.
• Own client service improvement plans.
• Ensure client take-on is successful and client engagement is professional.
• Provide business SME input.
• Support the sales team.
• Deliver high standards of client satisfaction.
• Communicate across multiple levels within the organisation.

Skills

Client service

Client relationship management

Communication skills

Delivery management

Process adherence

Team collaboration

Regulated industry experience

Job description

Equifax is seeking a Client Service Manager in the United Kingdom to engage with clients, understand their challenges, and ensure services are delivered to contracted levels. You will drive improvements, manage multiple deliverables, and coordinate across departments to maintain client focus.

The role emphasizes strong communication, process discipline, and the ability to operate in a FCA-regulated environment, with four days in-office and Friday flexibility for remote work.