Client Solutions & Integrations Lead

InPost UK; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

InPost UK is seeking a Head of Client Integrations to scale our Client Solutions function, owning onboarding, integrations and merchant launches. You will lead a high-performing team to ensure robust configurations and successful go-lives, aligning Product, Tech, Sales and Operations for growth and platform integrity.

The role demands strategic leadership, deep API and ecommerce knowledge, and a track record of delivering end-to-end merchant launches in a fast-paced scale-up environment.

Qualifications

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce or high-growth tech.
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration.
• Proven experience managing full lifecycle merchant or platform launches.
• Strong cross-functional leadership and stakeholder influence at senior level.
• Experience building scalable frameworks, documentation and onboarding standards.

Responsibilities

• Lead and develop the Client Solutions team across onboarding, integrations and customer operations.
• Define structure, standards and ways of working that drive consistency and accountability.
• Build scalable processes, governance and documentation as we grow.
• Drive improvements in time-to-launch and onboarding quality.
• Own onboarding strategy across enterprise, mid-market and SME merchants.
• Oversee discovery, solution design, build, testing, launch and hypercare.
• Ensure cross-functional readiness across Product, Tech, Ops, Finance, Marketing and Sales.
• Create clear visibility of onboarding performance, risks and delivery standards.
• Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour.
• Serve as senior escalation point for complex integrations and technical challenges.
• Ensure configuration accuracy across account setup, tracking, reporting and operational workflows.
• Guide merchants and partners on best-practice technical implementation.
• Shape best-in-class checkout journeys and UX standards.
• Improve customer experience through smarter configuration, logic and communication flows.
• Act as the voice of the customer, influencing product roadmap and scalable capability.
• Lead marketplace and partner enablement across key ecommerce and logistics platforms.
• Ensure operational configuration is aligned across routing, restricted goods and partner integrations.
• Maintain end-to-end data integrity across onboarding and platform workflows.

Skills

Leadership

Client Solutions

Onboarding

API integrations

Cross-functional leadership

Tools

APIs

Ecommerce platforms

Plugins

Data flows

Job description

InPost UK is seeking a Head of Client Integrations to scale our Client Solutions function, owning onboarding, integrations and merchant launches. You will lead a high-performing team to ensure robust configurations and successful go-lives, aligning Product, Tech, Sales and Operations for growth and platform integrity.

The role demands strategic leadership, deep API and ecommerce knowledge, and a track record of delivering end-to-end merchant launches in a fast-paced scale-up environment.