Head of Client Integrations

InPost UK; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

InPost UK is seeking a Head of Client Integrations to scale our Client Solutions function, owning onboarding, integrations and merchant launches. You will lead a high-performing team to ensure robust configurations and successful go-lives, aligning Product, Tech, Sales and Operations for growth and platform integrity.

The role demands strategic leadership, deep API and ecommerce knowledge, and a track record of delivering end-to-end merchant launches in a fast-paced scale-up environment.

Qualifications

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce or high-growth tech.
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration.
• Proven experience managing full lifecycle merchant or platform launches.
• Strong cross-functional leadership and stakeholder influence at senior level.
• Experience building scalable frameworks, documentation and onboarding standards.

Responsibilities

• Lead and develop the Client Solutions team across onboarding, integrations and customer operations.
• Define structure, standards and ways of working that drive consistency and accountability.
• Build scalable processes, governance and documentation as we grow.
• Drive improvements in time-to-launch and onboarding quality.
• Own onboarding strategy across enterprise, mid-market and SME merchants.
• Oversee discovery, solution design, build, testing, launch and hypercare.
• Ensure cross-functional readiness across Product, Tech, Ops, Finance, Marketing and Sales.
• Create clear visibility of onboarding performance, risks and delivery standards.
• Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour.
• Serve as senior escalation point for complex integrations and technical challenges.
• Ensure configuration accuracy across account setup, tracking, reporting and operational workflows.
• Guide merchants and partners on best-practice technical implementation.
• Shape best-in-class checkout journeys and UX standards.
• Improve customer experience through smarter configuration, logic and communication flows.
• Act as the voice of the customer, influencing product roadmap and scalable capability.
• Lead marketplace and partner enablement across key ecommerce and logistics platforms.
• Ensure operational configuration is aligned across routing, restricted goods and partner integrations.
• Maintain end-to-end data integrity across onboarding and platform workflows.

Skills

Leadership

Client Solutions

Onboarding

API integrations

Cross-functional leadership

Tools

APIs

Ecommerce platforms

Plugins

Data flows

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Head of Client Integrations to join our Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role

We’re looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function.

This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You’ll lead a high-performing team responsible for delivering seamless, end-to-end merchant launches — ensuring every integration is robust, every configuration is accurate, and every go-live sets the merchant up for long-term success.

If you thrive in fast-paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.

What You’ll Be Doing

Leadership & Function Build

• Lead and develop the Client Solutions team across onboarding, integrations and customer operations
• Define structure, standards and ways of working that drive consistency and accountability
• Build scalable processes, governance and documentation as we grow
• Drive improvements in time-to-launch and onboarding quality

End-to-End Merchant Launch Excellence

• Own onboarding strategy across enterprise, mid-market and SME merchants
• Oversee discovery, solution design, build, testing, launch and hypercare
• Ensure cross-functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
• Create clear visibility of onboarding performance, risks and delivery standards

Technical & Integration Authority

• Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour
• Serve as senior escalation point for complex integrations and technical challenges
• Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
• Guide merchants and partners on best-practice technical implementation

Checkout & Customer Experience

• Shape best-in-class checkout journeys and UX standards
• Improve customer experience through smarter configuration, logic and communication flows
• Act as the voice of the customer, influencing product roadmap and scalable capability

Ecosystem & Operational Alignment

• Lead marketplace and partner enablement across key ecommerce and logistics platforms
• Ensure operational configuration is aligned across routing, restricted goods and partner integrations
• Maintain end-to-end data integrity across onboarding and platform workflows

What We Need From You

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

You Will Need

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high-growth tech
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration
• Proven experience managing full lifecycle merchant or platform launches
• Strong cross-functional leadership and stakeholder influence at senior level
• A track record of building scalable frameworks, documentation and onboarding standards
• A curious, resilient and solutions-focused mindset, comfortable navigating ambiguity

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.