Client Solutions Hub Lead – Service Delivery & Innovation

Bevan Brittan LLP; West of England; Hybrid; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Bevan Brittan LLP is creating a Client Solutions Hub and seeking professionals to shape and deliver the new cross-firm client services. The role will work with senior leaders to define offerings, governance and performance metrics while building strong client relationships and cross-functional collaboration.

You will lead the hub’s early phase, establish intake and prioritisation, and drive continuous improvement using data to enhance service delivery and profitability.

Qualifikationen

• Experience working within a commercial law firm setting.
• Ability to build strong working relationships and establish credibility across the business and with clients.
• Positive, results-focused and proactive in improving processes.
• Collaborative team player aligned with our values.
• Experience managing an operational delivery function, shared services or technology-enabled service teams.
• Experience establishing new service delivery capabilities or centres of excellence.
• Good understanding of service management principles and frameworks.
• Strong experience implementing service catalogues, SLAs and governance.
• Strong commitment to service excellence.
• Proactive approach to managing stakeholder expectations.
• Focus on delivering measurable business value.
• Experience implementing service management best practices aligned to ITIL and professional services environments.

Aufgaben

• Define and establish the Client Solutions Hub, including service offerings and delivery standards (starting with real estate related services).
• Set up intake, triage, prioritisation and resource allocation processes.
• Define service levels, KPIs and performance metrics; create governance and quality assurance policies.
• Provide supportive team leadership and oversee day-to-day delivery; liaise with clients and stakeholders to expand service offerings.

Jobbeschreibung

Bevan Brittan LLP is creating a Client Solutions Hub and seeking professionals to shape and deliver the new cross-firm client services. The role will work with senior leaders to define offerings, governance and performance metrics while building strong client relationships and cross-functional collaboration.

You will lead the hub’s early phase, establish intake and prioritisation, and drive continuous improvement using data to enhance service delivery and profitability.