Client Services Squad Lead - Growth & Retention

Amtivo Group; Kings Hill; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Amtivo Group is seeking a commercially driven Client Services Manager to lead one of our UK client-account squads in Kings Hill. This true player-coach role involves inspiring and guiding a team of Senior Account Managers, Account Managers, and Associate Account Managers, while owning squad performance across retention and cross-sell.

You will not carry a personal portfolio; success is defined by the team's results, retention-first strategy, and delivery excellence across client relationships.

Qualifications

• Experience leading account management or client service teams.
• Strong track record of client retention and revenue growth.
• Proven coaching and development of high-performing teams.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and Grow Your Squad: own retention and cross-sell performance, build a high-performing team culture, set engagement standards.
• Drive Retention & Growth: protect and grow client relationships with retention-first strategy, identify cross-sell opportunities, manage pipeline visibility.
• Own Commercial Performance: track performance, exceed retention targets, provide insights for planning and risk management.
• Collaborate Across the Business: work with Sales, Marketing, Finance, Compliance, and Operations.

Skills

Account management

Client service leadership

Team coaching

Commercial mindset

Stakeholder management

Relationship management

Tools

CRM tools

Pipeline management tools

Job description

Amtivo Group is seeking a commercially driven Client Services Manager to lead one of our UK client-account squads in Kings Hill. This true player-coach role involves inspiring and guiding a team of Senior Account Managers, Account Managers, and Associate Account Managers, while owning squad performance across retention and cross-sell.

You will not carry a personal portfolio; success is defined by the team's results, retention-first strategy, and delivery excellence across client relationships.