Client Retention Lead: Strategy & Growth

Storyful; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Storyful is seeking a Client Retention Manager in Greater London to lead a team of Client Engagement Specialists and drive client retention strategies. The successful candidate will focus on nurturing business relationships, contributing to retention strategies and ensuring customer satisfaction across various markets.

This role emphasizes leadership and effective communication to meet retention objectives, so prior experience in client retention is essential. The position offers a collaborative work environment with opportunities to engage with senior executives.

Qualifications

• 7+ years in client retention, success, or account management.
• Previous experience in a leadership or supervisory role is preferred.
• Skilled in building lasting client relationships.

Responsibilities

• Lead and support a team of Client Engagement Specialists.
• Design and implement retention strategies.
• Build strong relationships with strategic clients.

Skills

Client retention expertise

Leadership experience

Analytical skills

Strong communication skills

Problem-solving

Tools

CRM systems (SFDC)

Google Suite

Airtable

Miro

Asana

Job description

Storyful is seeking a Client Retention Manager in Greater London to lead a team of Client Engagement Specialists and drive client retention strategies. The successful candidate will focus on nurturing business relationships, contributing to retention strategies and ensuring customer satisfaction across various markets.

This role emphasizes leadership and effective communication to meet retention objectives, so prior experience in client retention is essential. The position offers a collaborative work environment with opportunities to engage with senior executives.