Client Account Lead

BramahHR Ltd; Exeter; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

27 days annual leave

Private Healthcare

Regular salary reviews

Job summary

BramahHR Ltd in Devon seeks an experienced Client Account Lead to guide a client-focused team, drive revenue growth and deliver excellent service.

You will coach, monitor KPIs, develop relationships with key clients and senior stakeholders, and balance customer satisfaction with achieving commercial results.

Qualifications

• Experience leading and coaching a team to hit targets and KPI-driven results.
• Strong ability to manage client relationships with senior stakeholders.
• Balance exceptional customer service with protecting margin and driving revenue growth.

Responsibilities

• Lead, coach and develop the client-focused team to meet individual and business objectives.
• Drive commercial performance with a focus on conversion, revenue and margin.
• Monitor KPIs and use performance data to identify opportunities for improvement.
• Develop a proactive, consultative approach to sales and client inquiries.
• Build strong relationships with key clients and understand their ongoing requirements.
• Support the team with complex or strategically important opportunities.
• Maintain high standards of customer service throughout the client journey.
• Collaborate across the business to support client retention and growth.
• Continually improve processes, productivity and ways of working.

Skills

People management

Commercial mindset

KPIs

Performance data analysis

Client relationship building

Negotiation

Job description

We're looking for an experienced Client Account Lead to lead and develop a client-focused team, driving strong commercial performance and an excellent customer experience.

You'll take ownership of day-to-day team performance, with a focus on improving conversion, protecting margin and supporting revenue growth. You'll coach and motivate your team, build strong client relationships and use performance data to identify opportunities and continually improve results.

About the candidate

You'll be an experienced people manager with a strong commercial mindset and a track record of developing high-performing teams. You'll be confident managing KPIs, coaching individuals and using performance data to drive improvements.

A natural communicator and relationship builder, you'll be comfortable working with clients and senior stakeholders, influencing decisions and negotiating when required. You'll be proactive, organised and solutions-focused, with the ability to balance excellent customer service with achieving commercial results.

Salary:£38,000-£40,000 per annum, depending on experience

Hours:8:45am-5:30pm, Monday to Friday

Location:Devon

What you'll do

• Lead, coach and develop the team to achieve individual and business objectives.
• Drive commercial performance, focusing on conversion, revenue and margin.
• Monitor KPIs and use performance data to identify opportunities for improvement.
• Develop a proactive and consultative approach to sales and client enquiries.
• Build strong relationships with key clients and understand their ongoing requirements.
• Support the team with complex or commercially important opportunities.
• Maintain high standards of customer service throughout the client journey.
• Work collaboratively across the business to support client retention and growth.
• Continually improve processes, productivity and ways of working.

Benefits

• A supportive, people-focused culture
• Clear performance expectations and development pathways
• Regular salary reviews
• Opportunities for progression within a growing organisation
• 27 days annual leave
• Private Healthcare