Client Services Specialist – First-Class Support

Confidential; North East; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced holidays

Pension scheme

Private health care

Job summary

Confidential is seeking a Customer Service Assistant in Newcastle. The role is permanent with a salary around £29,000 per year and involves front-facing customer duties across phone, email, and live chat.

You will handle inquiries, respond to reviews, log messages for the team, and support Sales/Account Managers. DBS check is required and there are enhanced holidays, a pension, and private health care on offer.

Qualifications

• Experience in customer service
• Professional and friendly demeanor
• Strong organisational skills

Responsibilities

• Acting as the face of the business
• Providing first-class customer service over the telephone, via email and on live chat
• Responding to Trustpilot reviews in a professional manner
• Redirecting calls and taking messages for the wider team
• Handling written communications via email or letter
• Providing administration support to Sales and Account Managers
• Resolving and investigating customer complaints
• Keeping accurate records in the in-house system

Job description

Confidential is seeking a Customer Service Assistant in Newcastle. The role is permanent with a salary around £29,000 per year and involves front-facing customer duties across phone, email, and live chat.

You will handle inquiries, respond to reviews, log messages for the team, and support Sales/Account Managers. DBS check is required and there are enhanced holidays, a pension, and private health care on offer.