Client Services Specialist

Retail Human Resources plc; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance-related bonus scheme

Uniform allowance

Staff discounts

Job summary

Our client, a prestigious British heritage brand, seeks a highly organised account management professional. You will handle customer enquiries, coordinate orders from initial consultation to fulfilment, and oversee stock movements and hire inventory.

The role involves supporting logistics, attending ceremonies, and pursuing business development opportunities. Strong client-facing experience, excellent communication, attention to detail, and the ability to manage multiple priorities are

Qualifications

• Experience in account management, customer service, sales support or business development.
• Experience measuring garments / technologist skills is a must.

Responsibilities

• Manage customer enquiries and coordinate orders from initial consultation through to fulfilment.
• Oversee stock movements and hire inventory, support logistics and supplier relationships.
• Attend client events and ceremonies and identify opportunities for business development.
• Collaborate with internal production teams and external partners to ensure a seamless client experience and assist product development.

Skills

Client-facing

Communication skills

Attention to detail

Multi-priority management

Problem solving

Job description

Our client is one of Britain's most established heritage brands, with a history spanning more than three centuries. Renowned for supplying ceremonial, professional and luxury attire to prestigious institutions across the UK and internationally, they combine exceptional craftsmanship with outstanding client service. This is an exciting opportunity to join a respected organisation at the intersection of heritage, luxury retail, ceremonial wear and professional dress.

This is a varied and hands-on role supporting clients across legal, judicial and ceremonial markets. Responsibilities include managing customer enquiries, coordinating orders from initial consultation through to fulfilment, overseeing stock movements and hire inventory, supporting logistics and supplier relationships, attending client events and ceremonies, and identifying opportunities for business development. You will work closely with internal production teams and external partners to ensure a seamless client experience while contributing to operational improvements and product development initiatives.

We are looking for a highly organised and commercially aware professional with strong client-facing experience gained within account management, customer service, sales support or business development environments. The successful candidate will possess excellent communication skills, strong attention to detail, the ability to manage multiple priorities, and a proactive, hands-on approach to problem solving.

Experience with measuring garments / technologist skills is a must.

In return, you will receive a competitive salary of £40,000-£45,000, a performance-related bonus scheme, uniform allowance and generous staff discounts. You will also have the opportunity to attend prestigious ceremonial events, work with high-profile institutions and develop your career within one of the UK's most respected and historic heritage businesses.