Retail Account Manager

Val Wade Recruitment; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

Val Wade Recruitment in Central London is seeking a Retail Account Manager for a prestigious heritage retailer with Royal Warrants. The role combines client relationship management, export administration, project coordination, stock control, event support and business development.

You will manage enquiries, coordinate bespoke orders, oversee export documentation and support delivery of ceremonial events. Office-based in Central London with international travel.

Qualifications

• Solid experience in a client-facing, coordination or commercial support role.
• Strong organisational and administrative skills.
• Excellent communication and relationship-building abilities, with a ‘can do’ attitude.
• Confident dealing with senior stakeholders and VIP clients.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Managing relationships with UK and international clients.
• Coordinating bespoke orders from enquiry through to completion.
• Producing quotations, processing orders and issuing invoices.
• Managing export and customs documentation.
• Monitoring stock levels, hire inventory and returns.
• Liaising with suppliers, craftspeople and internal teams.
• Supporting client consultations and fittings.
• Assisting with ceremonial events and business development activities.
• Attending events and representing the business professionally.
• Maintaining accurate records using Excel and internal systems.

Skills

Client relationships

Export administration

Project coordination

Stock control

Event support

Business development

VIP client handling

Tools

Excel

Job description

Retail Account Manager, Luxury retail, Central London, Permanent, £40,000 - £45,000 with benefits

A rare opportunity has arisen to join a prestigious heritage retailer with Royal Warrants, supplying bespoke products and services to clients across the UK and internationally.

This varied role combines client relationship management, export administration, project coordination, stock control, event support and business development. Working within a small and experienced team, you will manage client enquiries, coordinate bespoke orders, oversee export documentation and support the delivery of high-profile ceremonial events.

This is an excellent opportunity for a highly organised professional who enjoys building relationships, managing multiple priorities and working within a unique and specialist environment.

Key Responsibilities

• Managing relationships with UK and international clients
• Coordinating bespoke orders from enquiry through to completion
• Producing quotations, processing orders and issuing invoices
• Managing export and customs documentation
• Monitoring stock levels, hire inventory and returns
• Liaising with suppliers, craftspeople and internal teams
• Supporting client consultations and fittings
• Assisting with ceremonial events and business development activities
• Attending events and representing the business professionally
• Maintaining accurate records using Excel and internal systems

About You

• Solid experience in a client-facing, coordination or commercial support role
• Strong organisational and administrative skills
• Excellent communication and relationship-building abilities, with a ‘can do’ attitude
• Confident dealing with senior stakeholders and VIP clients
• Proficient in Microsoft Office, particularly Excel
• Able to manage multiple projects and deadlines simultaneously
• Practical, hands-on and willing to support operational activities when required
• Commercially aware with excellent attention to detail

Experience within luxury retail, professional services, events, hospitality, international trade or bespoke product environments would be advantageous.

Please note this is a fully office-based role in Central London with international travel.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted