Client Services & Scheduling Specialist

ACL (Alarm Communication Limited); Frimley; Vor Ort; GBP 27.000 - 35.000; Vollzeit

Zusammenfassung

ACL (Alarm Communication Limited) in Frimley, Surrey, is seeking a Service Coordinator to join our busy office. You will manage key account customer information, schedule visits, raise orders, and support engineers and clients with timely, accurate administration.

Ideal candidates will have strong prioritisation, multi-tasking ability, excellent customer service, and fluency with Windows-based software. An aptitude for IT and willingness to learn our bespoke ERP and planning systems are

Qualifikationen

• Strong prioritisation and multi-tasking abilities required.
• Administrative accuracy and high level of customer service.
• Aptitude for IT and willingness to learn bespoke software.
• Experience with Windows software systems preferred.
• Familiar with cloud-based ERP and asset planning tools.

Aufgaben

• Open and maintain key customer information by recording and uploading documents into our cloud-based ERP system.
• Monitor service agreements to ensure visits are carried out as per contract with the Service Manager.
• Use Asset Planning System to create pre-planned maintenance jobs for scheduling.
• Advise customers of scheduled visits once dates are agreed with Service Manager.
• Liaise with Engineers to coordinate visits, ensuring parts are available and paperwork is submitted.
• Review Engineer paperwork and raise remedial actions with the appropriate internal team.
• Manage incoming calls and emails from key clients promptly and professionally.
• Build trusted relationships with clients, suppliers and colleagues.
• Resolve product or service issues by clarifying complaints and expediting corrections.
• Raise and issue Purchase Orders and Works Orders to approved suppliers.
• Review and process expenses and timesheets for the engineering team each month.
• Issue documentation to clients, including service records, certificates and invoices.

Kenntnisse

Prioritisation

Multi-tasking

Administrative accuracy

Customer service

IT aptitude

Tools

ERP system

Asset Planning System

Jobbeschreibung

ACL (Alarm Communication Limited) in Frimley, Surrey, is seeking a Service Coordinator to join our busy office. You will manage key account customer information, schedule visits, raise orders, and support engineers and clients with timely, accurate administration.

Ideal candidates will have strong prioritisation, multi-tasking ability, excellent customer service, and fluency with Windows-based software. An aptitude for IT and willingness to learn our bespoke ERP and planning systems are