Client Services & Scheduling Coordinator

Mulberry Recruitment Ltd; Guildford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Mulberry Recruitment Ltd is seeking a Customer Service/Administrator in Guildford to support the delivery of planned and reactive maintenance work. You will handle calls, schedule jobs, manage data accuracy, and maintain back-office processes within a busy team.

The role emphasizes strong communication, proficient IT skills, and the ability to prioritise tasks in a fast-paced environment while delivering excellent customer service.

Qualifications

• Experience in busy customer service, administration or scheduling.
• Proficient with Microsoft Word, Excel and Outlook.
• Experience with scheduling software is advantageous.
• Experience in facilities management, social housing maintenance or building services is preferred.

Responsibilities

• Answer calls and respond to queries from customers and clients by telephone and email.
• Load and manage the full lifecycle of jobs using ServicePro scheduling software.
• Carry out ServicePro housekeeping to ensure jobs are progressed and closed for invoicing.
• Plan reactive and routine maintenance visits using scheduling software.
• Liaise with Managers, Supervisors and Engineers regarding workloads and job requirements.
• Assist the Contract Manager and team with contract queries and Excel reporting.
• Assist with preparation of quotes, estimates and valuations.
• Ensure all administration is completed accurately and efficiently.
• Manage a busy workload and prioritise tasks to meet deadlines.
• Provide professional and high level customer service at all times.

Skills

Customer service

Administration

Scheduling

Microsoft Word

Excel

Outlook

Communication skills

Data entry

Time management

Teamwork

Tools

ServicePro

Job description

Mulberry Recruitment Ltd is seeking a Customer Service/Administrator in Guildford to support the delivery of planned and reactive maintenance work. You will handle calls, schedule jobs, manage data accuracy, and maintain back-office processes within a busy team.

The role emphasizes strong communication, proficient IT skills, and the ability to prioritise tasks in a fast-paced environment while delivering excellent customer service.