Client Services Representative - Farnborough

Blakemore Recruitment; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established Financial Services organization in Farnborough is seeking a Client Services Representative. In this role, you'll manage client interactions through calls and emails, providing information and scheduling appointments while ensuring compliance with regulations and quality standards.

Qualifications

• Experience in telephone-based customer service.
• Knowledge of retail financial services products preferred.
• Proven track record of meeting and exceeding targets.

Responsibilities

• Manage inbound and outbound calls and book appointments.
• Respond to customer queries and resolve issues.
• Report on performance and ensure compliance with standards.

Skills

Communication

Listening

Attention to detail

Calmness under pressure

Diplomacy

Job description

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Client Services Representative - Farnborough, Farnborough

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Client:

Blakemore Recruitment

Location:

Farnborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e128cca842e9

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Blakemore Recruitment is seeking a Client Services Representative to join a well-established Financial Services organization in Farnborough.

Role:

Manage inbound and outbound calls, book appointments, respond to customer questions, resolve issues, and guide clients to appropriate services. Respond to customer emails requiring follow-up.

Duties:

• Handle calls from clients, prospects, and pension scheme members to book appointments or provide pension-related information, answer questions, resolve issues, and direct to appropriate contacts.
• Make outbound compliant calls to clients and prospects post-campaign to schedule appointments.
• Generate quality appointments where there is a genuine need for advice.
• Report on performance, highlighting areas for improvement or training.
• Follow call scripts and accurately record all activities in the back-office system.
• Ensure compliance with policies, processes, regulatory guidelines, and quality standards.

Requirements:

• Excellent communication and listening skills.
• Outstanding telephone manner.
• Ability to relate to people and remain calm in conversations.
• Attention to detail and accuracy.
• Resilient and diplomatic.

Knowledge:

• Experience in telephone-based customer service.
• Knowledge of regulations, products, and solutions in retail financial services (preferred).
• Proven track record of meeting and exceeding targets.
• IT literacy and telephone skills.

If interested, please get in touch.