Client Services Partner

Pertemps Warwickshire County Council; Coleshill CP; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training & development

Investors in People employer

Job summary

Pertemps Recruitment Partnership is hiring a Client Services Partner to support our Public Sector Contracts team. This office-based role is located at Hams Hall, Birmingham, and focuses on delivering an exceptional experience to clients and candidates across public sector contracts.

You will coordinate recruitment processes from onboarding through offboarding, manage shared inboxes, maintain records, and build strong client relationships while ensuring contract compliance.

Qualifications

• GCSEs or equivalent in English and Maths (Grade C+ desirable).
• Experience in Client Services, Recruitment Coordination or Account Support is expected.
• Strong IT skills including Microsoft Office and CRM/database systems.

Responsibilities

• Acting as a key point of contact for clients, candidates, and colleagues, delivering a responsive and professional service.
• Managing shared inboxes and coordinating communications across multiple public sector contracts.
• Supporting the onboarding of new workers, ensuring a smooth and positive candidate experience.
• Coordinating starters, leavers, and workforce changes efficiently and accurately.
• Maintaining and updating records across internal systems and client portals.
• Building strong relationships with clients to ensure service excellence and contract compliance.
• Supporting other Recruitment Consultants with candidate management, contract administration, and resourcing activities.
• Identifying opportunities to improve processes and enhance the customer experience.

Skills

Organisational skills

Communication skills

Relationship building

Proactive problem solving

Resourcing experience

IT skills (Office & CRM)

Attention to detail

Customer service

Education

GCSE English & Maths

Tools

CRM software

Microsoft Office

Job description

Client Services Partner – Public Sector Contracts

Job Title: Client Services Partner

Location: Hams Hall, Birmingham (fully office based)

Salary: up to £29,000 pro-rata

Hours: Full-time, 40 hours per week, 8:30am–5:00pm, Monday–Friday

Contract Type: Temporary

We are Hiring: Client Services Partner – Public Sector Contracts

Office Based | Full-Time | up to £29,000

Join Pertemps Recruitment Partnership, a market leader with nearly 60 years’ of excellence in staffing solutions, as an Administrator supporting our Public Sector Contracts team.

About the Role

Are you highly organised, people-focused, and thrive in a fast-paced environment? We are looking for a Client Services Partner to join our growing recruitment team, helping to deliver an exceptional experience to both our clients and candidates across a range of public sector contracts.

As a key member of the team, you will be at the heart of our operations, supporting workforce activity, building strong relationships, and ensuring the seamless coordination of recruitment processes from onboarding through to offboarding. This is an excellent opportunity for someone who enjoys being the go-to person for solving problems, managing multiple priorities, and delivering outstanding customer service.

What You will Be Doing

• Acting as a key point of contact for clients, candidates, and colleagues, delivering a responsive and professional service.
• Managing shared inboxes and coordinating communications across multiple public sector contracts.
• Supporting the onboarding of new workers, ensuring a smooth and positive candidate experience.
• Coordinating starters, leavers, and workforce changes efficiently and accurately.
• Maintaining and updating records across internal systems and client portals.
• Building strong relationships with clients to ensure service excellence and contract compliance.
• Supporting other Recruitment Consultants with candidate management, contract administration, and resourcing activities.
• Identifying opportunities to improve processes and enhance the customer experience.

What We are Looking For

• Previous experience in Client Services, Recruitment Coordination or Account Support.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication and relationship-building skills.
• A proactive, solutions-focused approach with great attention to detail.
• Resourcing experience preferred, ideally within temporary recruitment, although permanent recruitment experience will also be considered.
• Confident working in a fast-paced, high-volume environment.
• Strong IT skills, including Microsoft Office and CRM/database systems.
• A passion for delivering exceptional customer service and supporting successful recruitment outcomes.

Desirable:

Own transport required due to limited public transport in Hams Hall.

Qualifications

GCSEs or equivalent in English and Maths (Grade C+ desirable)

What We Offer

• Excellent training and career development support
• A supportive, people-first culture – we are proud to be an Investors in People accredited employer

Why Pertemps?

We are not a faceless corporation – we are a people-powered business that has been named one of the Sunday Times Best 100 Companies to Work For 15 years in a row. Join us and be part of a team that values integrity, innovation, and impact.