Client Services - Operations

Goldman Sachs Bank AG; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global investment management firm is seeking a Client Relationship Manager in London. The role involves supporting client relationships across various investment products, ensuring exceptional service, and collaborating with internal teams. Ideal candidates will have strong communication skills and a background in finance. Join a team dedicated to delivering superior client experiences and expanding relationships in a dynamic environment.

Benefits

Healthcare & Medical Insurance

Competitive vacation policies

Financial Wellness & Retirement support

On-site fitness centers

Child Care & Family Care services

Qualifications

• 1+ years of work experience at an asset management firm or financial services organization.
• Basic knowledge of asset management business and financial markets.

Responsibilities

• Provide superior client service and manage client inquiries.
• Coordinate life-cycle events of client accounts and manage deliverables.
• Collaborate across teams to resolve client queries.

Skills

Communication

Problem Solving

Project Management

Interpersonal Skills

Education

Bachelor’s degree in business or finance-related studies

Tools

Microsoft Excel

Power Point

Word

Job description

YOUR IMPACT

Are you a dynamic, quick-thinking self-starter with a passion for the financial markets, exceptional interpersonal skills and interest in client services? We are looking for a professional with strong communication skills who has the ability to thrive in a dynamic environment and successfully retain and expand existing relationships by delivering superior client service. The Client Relationship Manager will support a diverse set of investment products - equities, fixed income, and alternative - through various distribution vehicles in a fast paced environment.

OUR IMPACT

Goldman Sachs Asset Management is one of the world’s leading investment managers and provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today’s dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world’s leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

The Client Coverage Group (CCG) within Asset Management is dedicated to servicing and supporting existing client relationships by ensuring exceptional client service, operational support, and risk management, while also looking for opportunities to expand the relationship. This involves partnering closely with investors, portfolio managers and the sales team, keeping them abreast of recent interactions with clients, and collaborating with business and operations teams to address client queries.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Contribute to a broad platform that serves as the client’s main point of contact for a diverse set of functional areas, including Portfolio Management, Trading, Operations, Legal, and Compliance
• Provide a superior level of service across all aspects of client experience, including management of client inquiries, ad hoc issue resolution, and enabling customized and standardized report delivery
• Help coordinate life-cycle events of client accounts, including implementation of new business, account restructures/terminations, and impact from regulatory changes. Requires managing tasks across various teams including Strategic Client Services, Client Implementation, Portfolio Management, Trading, Operations, Controllers, Risk Management, Legal, Compliance, and Accounting/Billing
• Work on special projects that build out the service model and infrastructure to create scale and efficiencies within the CCG organization
• Manage client deliverables including reporting requirements (performance and operational reporting, commentaries) and other service needs as identified by the client
• Navigate the organization internally and collaborate across teams including business and operations to resolve client queries in a timely fashion
• Respond to information requests from clients including information questionnaires, audit requests, and ad-hoc and recurring client inquiries
• Develop a strong awareness of client interests and investment trends coupled with the intellectual curiosity to explore and research those areas to best deliver the resources of the firm to our clients

BASIC QUALIFICATIONS

• Bachelor’s degree, preferably in business or finance-related studies
• 1+ years of work experience at an asset management firm / other financial services organization
• Strong project management and problem-solving skills, including an ability to organize and track multiple threads of activity to deliver on tight timelines and a hands-on approach to resolving issues, in partnership with other teams
• Strong interpersonal skills, including an ability to build trust and confidence of colleagues across different regions, strengthen relationships through ongoing dialogue, and collaborate well with others internally to meet client needs
• Basic knowledge of the asset management business, financial markets and investment funds or separately managed accounts
• An understanding of portfolio construction, risk management or accounting principles would be beneficial
• Highly organized with exceptional attention to detail, time management skills and excellent follow-through
• Strong written and oral communication skills
• Motivated and proactive self-starter with strong work ethic
• Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools
• Fluency (written and oral proficiency) in English required
• A second European language would be beneficial
• IMC qualifications to be obtained within 3 months of joining
  
  
  

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal employment/affirmative action employer.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.