Client Services Lead — Hybrid, Relationships & Delivery

UKund Control; Billericay; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Recognition schemes

Private GP service

Life insurance

Subsidised gym membership

Holiday buy scheme

Job summary

Ground Control is seeking an Account Coordinator in Billericay for a hybrid role where you’ll take ownership of a portfolio of customers and become their trusted day-to-day contact, delivering consistent, high-quality service. You’ll collaborate with Operations, Finance and Client Services to resolve issues, drive renewals and build lasting partnerships.

A proactive communicator who stays calm under pressure will excel.

Qualifications

• Experience in Client Services, Customer Service, Service Delivery or similar customer-focused environment.
• Ability to build trust through proactive communication and strong relationships.
• Experience handling queries, complaints or service issues professionally and with solutions.

Responsibilities

• Take ownership of a portfolio of customers, ensuring consistently high service and support.
• Build strong, long-term relationships as their day-to-day contact.
• Manage customer queries, complaints and escalations with ownership of resolutions.
• Lead regular customer review meetings with updates and insights.
• Work with operations to resolve issues and keep customers informed on priorities.
• Support contract renewals and account retention activities.
• Identify opportunities to improve the customer experience and highlight additional services.
• Monitor performance, maintain records and produce progress reports.
• Support colleagues within the wider Client Services team as needed.

Skills

Client Services

Customer Service

Relationship Building

Communication

Stakeholder Management

Problem Solving

Driving Licence

Travel

Job description

Ground Control is seeking an Account Coordinator in Billericay for a hybrid role where you’ll take ownership of a portfolio of customers and become their trusted day-to-day contact, delivering consistent, high-quality service. You’ll collaborate with Operations, Finance and Client Services to resolve issues, drive renewals and build lasting partnerships.

A proactive communicator who stays calm under pressure will excel.